Technical
Support Specialist

  • New York
  • Start as soon as possible
  • Full-time

The role

We are looking for a Technical Support Specialist who understands the value of nurturing customer relationships, providing thoughtful solutions and showing customers you care. We are passionate about making our customers happy and we hope you are too.

Your role will be as a knowledge centre to answer technical questions from our customers and your colleagues in the Sales and Support teams, advise customers on optimal network configurations, and troubleshoot when things go wrong.

You’ll be working with our sales and customer support teams in our new Brooklyn, NY office as well as our colleagues at our HQ in Copenhagen, Denmark. This is your chance to be part of a dynamic, young team in a fast-growing startup and to help give our customers the best possible experience.

Your tasks

  • Covering daily incoming technical support from emails and live chat, including troubleshooting technical inquiries, and sales related support.
  • Taking outgoing phone calls with customers to help understand and/or solve their issues.
  • Understanding our customer’s needs and channelling that feedback to various teams within Airtame so we all continue to improve.
  • Finding solutions for dealbreakers preventing full-rollouts in organizations of all sizes and segments.
  • Being the technical go-to-person in the US for both the sales and support team.
  • Ensuring our users and their IT administrators are technically onboarded and happy with Airtame.
  • Staying in sync with our engineering team relating to bugs and product improvements.

Requirements

  • You are service-minded and strive to give customers the best possible support and experience with our products.
  • You are a highly-motivated team player with a drive for creative thinking and for getting things done.
  • You are tech savvy and you are excited by technology and its influence on your daily life.
  • You are proactive and capable of self-learning at a fast pace.
  • You are capable of theorizing solutions yourself.
  • Experience with wireless networks is a plus, but not required.

What's in it for you?

  • You get to join a fun and ambitious company that values transparent communication, a healthy work-life balance, and “hygge” - bonus points if you know about that last part ;)
  • You will be a part of growing company and will help shape the culture of our US team.
  • The chance to excel your knowledge and experience in a startup.
  • An open culture where you can see your ideas put into action right away.
  • Oh, and you might get to take a few trips over to Copenhagen, Denmark.

Perks

  • Competitive salary
  • 3 weeks vacation in the first year and 4 weeks thereafter
  • Lunch perks, free snacks, and beer
  • Cool WeWork office in the heart of Williamsburg
  • International workplace with people of 25 different countries
  • Friendly and supportive company culture

Your application

  • If the above has lit a fire in your eyes and you feel that you could be the right candidate, please send your resume and a cover letter to tech-hiring@Airtame.com with the subject: “Technical Support Specialist - NY”. Tell us a little about yourself and why you’re interested in joining the Airtame team.
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