Technical
Support Specialist

The role

Airtame is looking for a Technical Support Specialist who will help us build up the technical support organization in the US. You will act both as an advocate for our product and a technical expert, while at the same time nurture customer relationships, provide thoughtful solutions, and make customers happy.

You’ll be working with our sales and customer support teams in our new Williamsburg office. This is your chance to be part of a dynamic, young team in a fast-growing startup and help give our customers the best experience.

Responsibilities

  • Building and maintaining the technical support process for the US market.
  • Serving as a technical expert and covering incoming technical support from emails, live chat and phone calls.
  • Collaborating with our engineering team to help them define bugs and improve the product.
  • Understanding our customer’s needs and channeling that feedback to teams within Airtame.
  • Providing technical onboarding to our users and their respective technical departments.
  • Contributing to the ongoing learning and success of our team by sharing knowledge through mentorship and collaboration.
  • Finding solutions for customer deal-breakers which may prevent full Airtame rollouts in organizations of all sizes and segments.
  • Being the technical go-to person in the US for both the sales and support teams.

Requirements

  • You have prior experience in technical support and/or system administrating.
  • You are service-minded and strive to give customers the best experience.
  • You are tech savvy and enthusiastic about technologies.
  • You are a highly-motivated team player with a drive for creative thinking and for getting things done.
  • You are proactive and capable of self-learning.
  • You can work with us in our office in the heart of Williamsburg.

Bonus points

  • You have an educational background in IT or support.
  • You understand the principles of wireless streaming technology.
  • You have hands-on experience with corporate network administration.
  • You have hands-on experience with corporate systems administration.
  • You have experience providing customer service in a dynamic startup environment.
  • You have experience providing customer service to a wide range of customers, from startups to big enterprises.

Perks

  • You will be a part of a growing company and will help shape the culture of our US team.
  • You will be a pioneer of technical support and our technical expert in the US for both the sales and support team.
  • You get to join an ambitious company that values transparent communication, a healthy work-life balance.
  • Competitive salary
  • 3 weeks vacation in the first year and 4 weeks thereafter
  • Lunch perks, free snacks, and beer
  • Cool WeWork office in the heart of Williamsburg
  • Oh, and you might get to take a few trips over to Copenhagen, Denmark.

Your application

  • Tell us a little about yourself and why you’re interested in a technical support specialist role.
  • Send your application by e-mail to tech-jobs@airtame.com
Send that application!

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