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Return policy

5 min read

Returns for refunds

Airtame has a 30-day return policy. You can return the product for any reason within the 30-day period after you have received the device. The 30 day trial begins on the date your Airtame is delivered to you. If 30 days have passed since you received the device purchased on www.airtame.com, unfortunately we cannot offer you a refund or exchange.

To get instructions on how to process your refund, please reach out to hello@airtame.com or submit a request via our live chat. Please note that we do not accept any returns without the customer contacting Airtame regarding the return and receiving the guidelines for the return in advance.

There are certain situations where only partial refunds are granted (if applicable): any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

You will be responsible for all return shipping charges and shall assume all risk of loss or damage to the product while in transit back to Airtame. For your protection, we recommend that you use a traceable method of shipping. Products must be packed in their original packaging, including all accessories, manuals, and documentation. If an accessory missing from the return, you will be subject to charges for these missing pieces, as defined here:

Deductions* in case of missing/damaged items:

Airtame 1 (see images of all items)

Heavily damaged Airtame device (e.g. hard cracks) Refund voided
Airtame device scratched 30
Damaged or missing micro USB cable 10
Damaged or missing HDMI extension cable 10
Damaged or missing AC power adapter 10
Damaged or missing UK power adapter 10
Damaged or missing EU power adapter 10
Missing/Damaged box 5

Airtame 2 (see images of all items)

Heavily damaged Airtame device (e.g. hard cracks) Refund voided
Airtame device scratched 30
Damaged or missing Aircord 40
Damaged or missing power supply 10
Damaged or missing UK power adapter 10
Damaged or missing power adapter 10
Damaged or missing magnetic wall mount 5
Missing/Damaged box 5


*Currency is in EUR or USD depending on the original transaction.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if the item met the conditions for the full refund. If the return is approved, then your refund will be processed within two weeks, and a credit will be applied to your credit card or original method of payment, within 2-7 days.

Late or missing refunds (if applicable)

If you haven’t yet received a refund two weeks after you have received a confirmation of your refund, double check your account and contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank.

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hello@airtame.com.

Refunds for devices ordered via crowdfunding

A 30-day return policy is applied as well to all Airtame Backers on Indiegogo. According to the policy, you may return the device within 30 days after you have received it. See section RETURNS FOR REFUNDS for further guidelines.

Replacement of faulty devices

Items are only replaced if they are defective or damaged. If you have ordered the product to one of the countries in the EEA (European Economic Area) or in the United Kingdom, you are entitled to a 2-year warranty.

If you ordered the device to the United States or another country outside of the EEA or the UK, you are entitled to a 1-year warranty. According to the warranty, you can get your faulty device replaced within the given period after the purchase from Airtame or from an authorized reseller, or via crowdfunding on Indiegogo.

If you have bought Airtame from a private seller, the seller’s warranty is transferred to you along with the seller’s proof of purchase and is valid within the 2 years after the seller purchased the device from Airtame or an authorized reseller in the EEA or the UK, and 1 year in other countries. You are responsible for the return shipping of the defective Airtame device.

We will not issue a replacement for any devices purchased within countries that we currently do not have certifications to ship to. If you originally purchased and used a forwarding address for shipping, you will need to use a forwarder again to send the defective Airtame device back to us and to receive the replacement Airtame device.

You should report the issue within 30 days after the defect has been discovered.

Please note that we do not accept any returns without the customer first contacting Airtame regarding the return, having received support from the Customer Experience Team, and having received the guidelines for the return.

Customers within the US are eligible to obtain a prepaid return shipping label for purchases made directly on our website. All other webshop customers must pay for the return shipping, provide us with proof of shipment payment by sending it to hello@airtame.com, and we will reimburse your order up to $30/€30 for these costs. Once the faulty unit has been received at the Airtame location, please allow 3-5 business days for a replacement unit to be processed.

Reach out to hello@airtame.com describing the issue you are experiencing. The Customer Experience Team will identify if your issue can be solved over email, chat, or, in some cases, phone.

Warranty Disclaimer

Except as expressly provided herein and where prohibited by law, the Product, the Services, the Application and the Website are provided “as-is” and “as available” and we expressly disclaim any warranties and conditions of any kind, whether express or implied, including the warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement.

We make no warranty that the Services, the Application or the Website (i) will meet your requirements; (ii) will be available on an uninterrupted, timely, secure, or error-free basis; or (iii) will be accurate, reliable, free of viruses or other harmful code, complete, legal, or safe. We further make no warranties or representations regarding the accuracy or completeness of the content on any sites linked to the Website.

Shipping Expenses

You will be responsible for paying for your own shipping costs. Shipping costs are non-refundable.

For full refunds, you should consider using a trackable shipping service or purchasing shipping insurance. We will only process the refund when we have received the order at the destination. You can return the order to one of our warehouses in the USA, Australia, or Denmark.

If you are returning the device for a replacement, have contacted the Customer Experience Team and received an RMA number, we will refund your shipping costs. You need to provide us with the copy of your shipping bill to get the reimbursement. We recommend using regular post.