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Refund policy

Returns for refunds

Airtame has a 30-day return policy. You can return the product for any reason within the 30-day period after you have received the device. If 30 days have passed since you received the device purchased on www.airtame.com, unfortunately we cannot offer you a refund or exchange.

Products must be packed in their original packaging, including all accessories, manuals, and documentation. You will be responsible for, and pre-pay, all return shipping charges and shall assume all risk of loss or damage to product while in transit to Airtame. We recommend that you use a traceable method of shipping for your protection.

To complete your return, we require a receipt or proof of purchase. We will issue an RA (Return Authorization) number and send you the guidelines for the return procedure. To get an RA number and instructions on how to process your refund, please reach out to hello@airtame.com or submit a request at www.airtame.com/support.

Please note that we do not accept any returns without i) the customer contacting Airtame regarding the return, ii) the customer having received support from the Customer Experience Team, and iii) the customer receiving the guidelines for the return in advance.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable): Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if the item met the conditions for the full refund. If the return is approved, then your refund will be processed within the next two weeks, and a credit will be applied to your credit card or original method of payment, within 2-7 days.

Late or missing refunds (if applicable)

If you haven’t yet received a refund two weeks after you have received a confirmation of your refund, double check your account and contact your credit card company. It may take some time before your refund is officially posted. Next, contact your bank.

There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hello@airtame.com.

Refunds for devices ordered via crowdfunding

A 30-day return policy is applied as well to all Airtame Backers on Indiegogo. According to the policy, you may return the device within 30 days after you have received it. See section RETURNS FOR REFUNDS for further guidelines.

Replacement of faulty devices or product warranty

We only replace items if they are defective or damaged. If you have ordered the product to one of the countries in the EEA (European Economic Area), you are entitled to a 2-year warranty. If you ordered the device to the United States or other country outside of the EEA, you are entitled to a 1-year warranty. According to the warranty, you can get your faulty device replaced within the given period after the purchase from Airtame or from an authorised reseller, or via crowdfunding on Indiegogo.

If you have bought Airtame from a private seller, the seller’s warranty is transferred to you along with the seller’s proof of purchase and is valid within the 2 years after the seller purchased the device from Airtame or an authorised reseller in the EEA, and 1 year in other countries.

You should report the issue within 30 days after the defect has been discovered. Please note that we do not accept any returns without the customer first contacting Airtame regarding the return, having received support from the Customer Experience Team, and having received the guidelines for the return.

Reach out to hello@airtame.com describing the issue you are experiencing. The Customer Experience Team will identify if your issue can be solved over email, chat, or, in some cases, phone.

Warranty Disclaimer

Except as expressly provided herein and where prohibited by law, the Product, the Services, the Application and the Website are provided “as-is” and “as available” and we expressly disclaim any warranties and conditions of any kind, whether express or implied, including the warranties or conditions of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, or non-infringement. We make no warranty that the Services, the Application or the Website (i) will meet your requirements; (ii) will be available on an uninterrupted, timely, secure, or error-free basis; or (iii) will be accurate, reliable, free of viruses or other harmful code, complete, legal, or safe. We further make no warranties or representations regarding the accuracy or completeness of the content on any sites linked to the Website.

Shipping Expenses

You will be responsible for paying for your own shipping costs for returning your item to get the full refund. Shipping costs are non-refundable.

For full refunds, you should consider using a trackable shipping service or purchasing shipping insurance. We will only process the refund when we have received the order at the office. You can return the order to one of our warehouses in the USA, Australia, or Denmark.

If you are returning the device for a replacement, have contacted the Customer Experience Team and received an RMA number, we will refund your shipping costs. You need to provide us with the copy of your shipping bill to get the reimbursement. We recommend using regular post.

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