Privacy Policy

9 min read

Date last modified: May 1, 2022

Introduction

Airtame respects your privacy and is committed to protecting it. This notice explains how Airtame processes the Personal Data of customers and other individuals.

We will never sell your personal information to any third party.

We build a range of hardware and services that help people daily to explore and interact with each other through technology. Our services and products include:

  • Airtame, Airtame 2, Airtame Hub
  • Airtame Cloud Plus, Airtame Cloud Lite, Airtame Rooms

This policy covers the use of and interaction with the Airtame Aps and Airtame Inc (“Airtame”, “us”, “we”, or “our”) website (“Site”) hosted on Airtame, and other properties under this domain. This document informs you of our policies regarding the collection, use and disclosure of Personal Data when you use the Site and the choices you have associated with such data.

This policy applies specifically where we are acting as a Data Controller with respect to Personal Data. For policies related to products offered by Airtame and where we act as Data Processor, please refer to the relevant terms, conditions, and agreements found here.

Section 1 – What data do we collect and why?

Account creation on Airtame Cloud

When signing up for an account for our remote management platform (“Airtame Cloud”), we collect the personal information email address as well as online identifiers, such as the internet protocol (IP), browser, and operating system.

We collect the above-mentioned data points to provide you with the essential functionality of our service and improve such. Additionally, we use your online behavior in profiling activities to provide you with the most relevant and best content and services possible.

Purchase

When you purchase something from our store, we collect personal information, such as but not limited to your name, address, telephone number, and email address, as part of the buying and selling process and online identifiers, such as the internet protocol (IP) browser, and operating system.

We collect the above-mentioned data points to provide you with the essential functionality of our third-party e-commerce platform. Additionally, we use your purchasing history in automated decision-making activities to provide you with the most relevant and best content and services possible.

Contacting us through our website

When submitting a form on our website, we collect the personal information defined in the submission form, such as but not limited to your name, telephone number, and email address, as well as online identifiers, such as the internet protocol (IP), browser and operating system.

We collect the above-mentioned data points to provide you with the essential functionality of our service and improve such. Additionally, we use your online behavior in profiling activities to provide you with the most relevant and best content and services possible.

Information from Integrated Sign-On Services

If you decide to register through or otherwise grant access to a third-party integrated service (what we call an “Integrated Service”), such as Google or similar single sign-on service, Airtame Aps may also collect Personal Information that is already associated with your Integrated Service account. You may also have the option of sharing additional information with Airtame Aps through an Integrated Service, as controlled through your settings on that Integrated Service. If you choose to provide such information during registration or otherwise, Airtame Aps will treat the information as Personal Information and use it in the ways described in our Terms of Service.

Internal analytics, product health, and improvement

We collect online identifiers, such as the internet protocol (IP), browser, and operating system when using our devices.

We collect the above-mentioned data points to provide you with the essential functionality of our service and improve such.

Email marketing

Our mailing program allows us to see when you open our email and click, and we use that information for automated decision making, profiling, and performance monitoring and improvements.

Web and App Activity

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information and put you in control.

When you interact with us through our services and products, we may collect Personal Data and other information such as but not limited to your IP address, website behavior, and product usage to provide you with the essential functionality of our service and improve such. Additionally, we use your online behavior in profiling activities to provide you with the most relevant and best content and services possible.

Section 2 – Consent

We’ll ask for your consent before using your information for a purpose that isn’t covered in this Privacy Policy.

How we get your consent

Website – If you choose to use the website, you indicate your consent to our use of cookies and any information about you that we collect using these cookies. If you do not consent to the use of these technologies, please do not use the website. We may limit or deny the use of these technologies if you do not provide your consent. Learn more about our Cookie Policy (“Cookie Policy”).

Purchases – When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

Communications – Any submission of email with us constitutes that you expressly agree to receive promotional content from Airtame, news about Airtame, our product and its development, as well as relevant tips and insights by mail or email, from time to time. You are also be given an option to update your communication preferences and to opt out of receiving emails.

How you can withdraw your consent

If, after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use, or disclosure of your information, at any time, by contacting us at hello@airtame.com. To stop receiving our email communications, just use the Unsubscribe button at the bottom of an Airtame email you have received. To object to the use of cookies, please follow the instruction at the bottom of our Cookie Policy to suppress cookies in your respective browser, or please refrain from using the website.

Section 3 – Data subject rights of access

We have outlined the data subject rights that apply to Airtame’s data subjects below. If you at any time would like to exercise any of the below-outlined rights or have questions regarding them, please contact us at data@airtame.com.

Right of access

The controller shall take appropriate measures to provide any information relating to processing the data subject in a concise, transparent, intelligible, and easily accessible form, using clear and plain language, particularly for any information addressed specifically to a child.

Right to erasure and to be forgotten

The data subject shall have the right to obtain the erasure of personal data from the controller without undue delay unless otherwise required by law.

Right to rectification

The data subject has the right to have inaccurate personal data rectified. An individual may also be able to have incomplete personal data completed – although this will depend on the purposes for the processing. This may involve providing a supplementary statement to the preliminary, incomplete data.

Right to data portability

The data subject has the right to receive personal data they have provided to a controller in a structured, commonly used, and machine-readable format. It also gives them the right to request that a controller transmits this data directly to another controller.

Right to restrict processing

The data subject has a right to restrict the processing of any personal data stored by Airtame. However, in most cases, this cannot be an indefinite restriction, only for a period of time.

Disclaimer

These rights include more detailed stipulations, which need to be assessed before complying with any requests based on the above-mentioned rights. Additionally, we reserve the right to exercise reasonable measures to verify the identity of any data subject putting forward requests based on the above rights. This is to ensure the security of our existing data subjects and to minimize the risk of fraudulent behaviors. More information on the stipulations mentioned above can be found here (“EU GDPR information portal”).

Section 4 – Disclosure

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Section 5 – Shopify

Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform to sell our products and services to you. Your data is stored through Shopify’s data storage, databases, and the general Shopify application. In addition, they keep your information on a secure server behind a firewall.

Payment

If you choose a direct payment gateway to complete your purchase, Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

PCI-DSS requirements help ensure our store and its service providers’ secure handling of credit card information. You may also want to read Shopify’s Terms of Service or Privacy Statement.

Section 6 – Third-party services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies to understand how these providers will handle your personal information. In particular, remember that certain providers may be located in or have facilities in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. For example, if you are located in Canada, and your transaction is processed by a payment gateway located in the United States, your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

API Client

Airtame Cloud uses YouTube API services.

We do not use, process, or share user information from your YouTube Account through Airtame Cloud. You will not be requested to authenticate your YouTube Account to use Airtame Cloud services. Since we use YouTube’s API service, we must provide you with the Google Privacy Policy.

We only request publicly available information from YouTube API services. The YouTube playlist functionality within Airtame Cloud is the exclusive use of the YouTube API Service.

Links

When you click on links on our webshop or website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Section 7 – Age of consent

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.

Section 8 – Changes to this privacy policy

We change this Privacy Policy from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We always indicate the date the last changes were published. If changes are significant, we’ll provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes).